cj 10:30:05 EST - I have some questions about your Basic Cable package for $15.75 per month.
Jocel - Hello cj, Thank you for contacting Comcast Live Chat Support. My name is Jocel. Please give me one moment to review your information.
Jocel - Hi! Thank you for contacting Comcast Video Live Chat. I'm Jocel, your Comcast Customer Representative ready to serve you today. How are you doing today?
cj - fine thanks
cj - Im trying to find out what channels are included in this package, all it says it: Local news, sports, kids’ programs and weather.
Jocel - It's great to know that you are well, CJ.
Jocel - I understand you need the details of the Basic Cable package.
Email sent at: 11:31:13 AM, 11/23/2010
Jocel - As much as I would love to help you with this, we have another department who specializes on this concern. I would be glad to connect you to them.cj - ok
Jocel - Will there be anything else that I can help you with before I connect you to our sales team? I would be glad to assist you further.
cj - nope, thanks
Jocel - You are most welcome.
Jocel - Please stay on the line while I escalate your concern.
Jocel - Please wait, while the problem is escalated to another analyst
Louis - Good Morning
Louis - Unfortunately I am not able to access the information for your area, I am located in Massachusetts and do not have access to the information for your area, one moment please while I send you to the correct locationLouis - One moment please, I will send you to the correct area of Virginia
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cj - thanks
Louis - You are welcome
Louis - Please wait, while the problem is escalated to another analyst
Sherlyn 10:36:20 EST - Welcome to Comcast Live Chat Support Sales Department. Thank you so much for your interest in bringing Comcast to your home. In line with this, we do promise to provide you the best service you deserve. You may call me Sherlyn, I will be your Customer Service Representative today. How are you today?
cj - good thanks
Sherlyn - I am glad to know that.
Sherlyn - Please give me one moment to review your information.
cj - Im curious as to what channels come in the $15.75 Basic cable package. All it says is: Local news, sports, kids’ programs and weather.
Sherlyn - Thank you for that concern, CJ.Sherlyn - I can certainly assist you with that. Please give me a minute.
cj - sure thing
Sherlyn - Thank you.
Sherlyn - You may check the channel line-up for that package. Here is the link:
cj - is that: thesource.com?
Sherlyn - Any specific channels that you would want me to check?
Sherlyn - Yes.
cj - its a 404 pagecj - Nickelodeon, Disney
Sherlyn - Okay. I will check, CJ. Please stay online.
cj - that URL does not work
Sherlyn - Oh, I can access it here in my end.
cj - how? it does not have a .com or .net or .org or anything on it
Sherlyn - Don't worry. I double check on this.cj - well id like to see the whole lineup
Sherlyn - I see. Please give me a minute to provide you with another link.
cj - ok, thanks
Sherlyn - Please try this one: https://www.comcast.com/Localization/Localize.cspx?Referer=%2fCustomers%2fClu%2fChannelLineup.ashx%3farea%3d0
cj - ive already seen that page. it is just every channel you offer, not the channels that are included in the basic lineup
Sherlyn - Okay. Do you want me to provide you here with all the channels instead?
cj - no, the link you just gave me lists ALL the channels. I would like a list of ONLY the channels in the Basic Cable packageSherlyn - I have here the list, CJ.
cj - ok
Sherlyn - Here are the channels included:
Sherlyn - BASIC CABLE
2 CBUT - 2
3 KWPX - ION
4 KOMO - ABC
5 KING - NBC
7 KIRO - CBS
8 Local Access
9 KCTS - PBS
11 KSTW - CW
12 Home Shopping Network
13 KCPQ - FOX
18 Eternal Word Network
19 Puget Sound Ed Access
21 Seattle Government Access
22 King County Community Access
23 Seattle Public Access
26 Local Community Access
28 TV Guide Channel
97 Community College Channel
cj - I live in Virginia - that looks like a West Coast lineup. Our TV stations do not begin with K over here.
Sherlyn 10:47:56 EST - Let me verify. One moment, please.Sherlyn - Your address is XXXXXXXX, VA. Am I correct?
cj - yes, zip XXXXX
Sherlyn - Thank you. Please give me 2 minutes to double check, CJ.
cj - ok
Sherlyn - System is loading, CJ.
cj - ok
Sherlyn - Thank you. Please stay online.
cj - why isnt there somewhere on Comcast's website where I can see the channel lineup? This is an awful lot of time spent trying to get it...
Sherlyn - I apologize for the inconvenience it caused you.
Sherlyn - Yes. It is available through comcast.com.
Sherlyn - It's under SHOP, then click Digital cable with on demand.
cj - where? I cant find them anywhere. all that gives me is the entire channel lineup, it doesnt give me the lineup for Basic Cable
cj - can you give me a link?cj - i see no channel lineup at that page.... I mean a direct link to the lineup
Sherlyn - We have 2 links available for the channel line-up, CJ.
cj - Ok, shoot
Sherlyn - That is the option that we have if we cannot view it through direct link.
cj - Ok, you have 2 links. Can I have them please?
Sherlyn - Those are the links I've provided earlier.
cj - the link you provided earlier had no .com or anything on it - that is not a valid link.
cj - the other one was comcast.com - what good does that do me?
cj 11:02:18 EST - ok, i see it is going to be difficult to tell me what channels you offer in your Basic Cable package... so lets move on to my second question.Sherlyn - You may use comcast.com, then click on SHOP, then click Digital cable with on demand.
Sherlyn - I have checked for Nickelodeon, Disney.
Sherlyn - It's available through our Digital Economy package.
cj - those directions do not take me to a channel lineup. it takes me to the page where i see the Basic Cable package for $15.75 - but from here, there is no way to see the actual lineup, which is why i chatted you. So In over 30 minutes, you have not been able to provide me with a lineup - OK, next question: is the Basic Cable and Extended Basic cable analog?
Sherlyn - Yes, it's analog, CJ.
Sherlyn - I apologize.
Sherlyn - It's mostly local channels.cj - Its the non-mostly locals I was interested in. OK, so for either of the Basic cable packages, I will not need a set top box correct?
Sherlyn - Yes, you are correct.
Sherlyn - Do you want me to process that for you?
cj - Ok, I guess that's all - it'd really be nice to know what channels I would be getting if I signed up for this package - I guess its the "grab bag" of television.
Sherlyn - I really would want to provide you with all the list, CJ.
cj - No, without knowing what channels I'm getting, I dont think I want it - Im not the gambling typeSherlyn - Please give me a minute to double check.
cj - I do appreciate the effort.
Sherlyn - Thank you. Please stay online. Will a minute or 2 would be fine?
cj - yes, im going to go to the restroom while i wait. I will let you know when I am back.
Sherlyn - Sure!
cj - OK, I am back - any news?
Sherlyn - Thank you for patiently waiting, CJ.
Sherlyn 11:16:55 EST - Yes, I cannot access as well to just the basic list.Sherlyn - But I have collected here the channels.
cj - yes, that was my reason for chatting you...cj - OK.
Sherlyn - It has:
Sherlyn 11:17:44 EST - 9 WTVR (CBS Richmond) Limited Basic No
10 WRIC (ABC Richmond) Limited Basic No
11 WRLH (FOX Richmond) Limited Basic No
12 WWBT (NBC Richmond) Limited Basic No
13 WUPV (CW Richmond) Limited Basic No
14 QVC Limited Basic No
15 WGN Limited Basic No
17 Chesterfield Channel Limited Basic No
18 C-SPAN Limited Basic No
19 MASN 2 Limited Basic No
20 TV Guide Limited Basic No
21 Home Shopping Network Limited Basic No
22 Jewelry TV Limited Basic No
23 WCVE (PBS Richmond) Limited Basic No
24 WCVW (PBS Richmond) Limited Basic No
71 WTZD (Telemundo) Limited Basic No
95 INSP Limited Basic No
96 Chesterfield Schools Television Limited Basic No
99 Public Access Limited Basic No
100 TV Guide Network Limited Basic No
104 C-SPAN2 Limited Basic No
184 Jewelry TV Limited Basic No
202 WCVE- World Limited Basic No
206 WTVR (CBS Weather) Limited Basic No
208 WWBT (NBC Weather Plus) Limited Basic No
209 WRLH (MyTV Richmond) Limited Basic No
cj - OK, that looks right. Thank you. So I also see in the channel lineup page, an Extended Basic Cable package, but I do not see a price for it anywhere. Could you tell me how much that is?
Sherlyn - Let me double check, CJ.
cj - Actually, it is called Expanded Basic
cj - thanks
Sherlyn - There is no code available for Expanded Basic cable service in your area, CJ. Some of our promotions are actually market dependent. But the line-up for that package is almost similar with Digital Economy cable. The price is $39.95.
cj - but that requires a box correct?
Sherlyn - Yes, But there is no extra charge for the box.
cj - even if I want to add additional TVs later?
Sherlyn - I see. Additional regular box is only for $8.00.
cj - yeah - that's a scam... OK, thanks for your time.Sherlyn - Thank you very much for your patience, CJ.
cj - good bye
Sherlyn - I can see here that Phone service is available in your area. Should you decide to add this to your order, please feel free to chat back with us.
Sherlyn - Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com.!
By the way, if you want to watch full TV shows and movies online? Go to www.fancast.com.
Sherlyn 11:29:46 EST - Analyst has closed chat and left the room