Netflix Fails


OK, just so I'm not totally bagging on Netflix, I sent them my email on January 17th. And on the 19th I had a voice mail from a Kristy Gray calling in response to my email to Netflix CEO Reed Hastings. (Apparently reed.hastings@netflix.com actually gets read by someone)

Anyways, we have been playing phone tag for a few days, and she leaves me a message on Tuesday the 24th saying she wont be working Wednesday, and will call me Thursday. So I call her back, get her voice mail and tell her that Thursday is great, as I don't work Thursdays and I'm home all day, and that I'll catch her call this time.


Well, here it is Friday night at 10:30PM and I've not heard anything from Netflix since Tuesday.

That's not how they FAIL though... that was just a little tidbit to show that for a couple days, they actually cared....


If you recall, when I originally called Netflix support, the fine upstanding (hot sounding) Tamar tech support chic I talked to said she would upgrade me to 4-at-a-time for the next 3 mon
ths... Remember - this was on the 16th........

Well, my account terms page on the Netflix site shows that I have been upgraded to 4-at-a-time for the next three billing periods. See below:



Ok, so this adjustment was made on the 16th - MAYBE it didn't go through until the 17th or maybe even the 20th if they run eMachine's.... I'll give them the benefit of the doubt......

Anyway, notice on this next screen, on Jan. 23, they received the 3 movies I had when all of this went down.......

Yet, they've sent me my new shipment of movies, and what to my wondering eyes appear? Three flicks! Not four, three!

Let me double check..... one...... two..... three...... yep, just three....

Ok, so lets wrap this up..... the Netflix chic doesn't call me anymore after the 22nd, and after they receive my movies on the 23rd, they still only ship me 3.

Sounds like it's time for another email to me -- and now that I know someone reads the reed.hastings@netflix.com account.... I know exactly where this emails going.....

Oh, and by the way..... here's my super secret, multi-million dollar, movie pirating lair, that their DRM won't let me play streaming movies to:


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